Service Administration – Perth

The Role

We are looking for a highly organised and customer-focused Service Administrator to support our service team and ensure seamless operations. Reporting to the Service Manager, this role involves maintaining strong relationships with customers, coordinating service activities, and providing essential reporting and administrative support. Attention to detail, excellent communication skills, and a proactive approach are key to success.

In return, you’ll enjoy great benefits, including 5 weeks of leave and the option of a flexible 9-day fortnight. If you thrive in a dynamic environment and are passionate about delivering exceptional service, we’d love to hear from you!

Key Responsibilities

• Maintain a customer rapport via on-going/regular communication with external customers.
• Liaise with Service Coordinators to ensure maximum calling on customer base and maximise technician utilisation.
• Report equipment issues at customer's sites to Service Coordinator.
• Maintain and provide the Service Manager regular reports on PMP status and forecasts.
• Regular analysis and production of customer base KPIs and auditing of current records.
• Investigate and resolve any general customer problems and provide a high level of support that exceeds customer expectations.
• Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome.

Qualifications / Experience

• Certificate II and III Business Administration would be an advantage.
• Ability to work with minimal supervision.
• Good written and oral communication skills.
• Computer literate with excellent data and typing skills.
• Team player.
• General office and Interpersonal skills.
• Attention to detail.
• Professional presentation and telephone manner.

Benefits

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 9-day fortnight or Monthly Day Off (optional)
• 5 weeks leave (4 weeks annual leave + 1 week Anniversary leave)

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Other Benefits Include:

• Access to United Rewards program
• Access to our Employee Assistance Program (EAP)
• Direct corporate discounts
• Employee referral program
• Annual salary reviews
• United uniforms
• Onsite parking