Parts Interpreter – Perth

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 weeks leave

  Receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave.

• An Optional 9-day fortnight or Monthly Day Off

  Don’t like working a typical 8am-5pm working week, then you’ll have the option of working a 9-day fortnight or receiving a day off every month.

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

The Role

This is an exciting opportunity for a skilled Parts Interpreter to join our dynamic team in Perth.

The ideal candidate will have a deep understanding of machinery parts and will be able to assist customers in identifying and sourcing the correct parts and components for their forklift and access equipment. They will be also responsible for sourcing, ordering, and dispatching parts to our clients while ensuring customer satisfaction. This position requires a strong technical aptitude, attention to detail, excellent communication skills, and a commitment to providing exceptional customer service.

Key Responsibilities

• Greet customers immediately, in a courteous and friendly manner.
• Interpreting the customer’s parts requirements.
• Source and order parts.
• Provide advice regarding parts specifications to customers as required.
• Organise and plan work so that it is done efficiently and in accordance with our work standards.
• Get parts requisition sheet signed for every parts transaction.
• Process parts requisitions from service and sales departments.
• Receiving incoming new parts deliveries & surplus parts from Vans back into the central store.
• Conduct or participate in periodic physical inventory stock takes in the stores and/or vans.
• Purchasing, receive all purchase requisitions and raise all purchase orders in Great Plains for parts in the central store, vans and on-site containers.
• Assist costing of service jobs & participate in parts quoting.
• Liaise with the Service department.
• Assist other staff as required.
• Assist parts manager with attaining sales and profitability targets.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications / Experience

• Minimum 2 years in mobile/access equipment or equivalent with understanding of construction or mining background knowledge.
• Understanding of customer relations and customer business processes.
• Sound product knowledge is advantageous.
• Ability to work with minimal supervision.
• Good written and oral communication skills.
• Change to Computer literacy is essential.
• Team player.
• Strong problem-solving skills.